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EPM Add-In Becomes Disabled | BPC 10

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Hi there

 

We are having a problem whereby our users' EPM add-in tab in Excel when using BPC is becoming disabled.

 

We are aware of the fix for this via the options menu and re-enabling... However, has anyone found a way of preventing this happening in the first place?  Or, does anyone know why this happens?  It is becoming quite a problem for our support team and it certainly isn't clear to the average user what needs to change in order to fix the problem.

 

Thanks in advance for your help

 

Ian


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