SetupEngine.exe has stopped working ( BusinessObjects BI platform 4.1 SP4 to SP6)

Hi!

I am trying to update from BusinessObjects BI platform 4.1 SP4 to SP6. However when I run the update, I get an error "SetupEngine.exe has stopped working", with the problem event name: "APPCRASH".

I have been searching discussion boards without success.

I have tried copying the "InstallCache" folder from a backup and from another server, but the same error occurs.

Would anyone have a solution to this issue?

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: SetupEngine.exe

  Application Version: 60.0.0.70

  Application Timestamp: 55537165

  Fault Module Name: SetupEngine.exe

  Fault Module Version: 60.0.0.70

  Fault Module Timestamp: 55537165

  Exception Code: c0000005

  Exception Offset: 000a90e1

  OS Version: 6.1.7601.2.1.0.272.7

  Locale ID: 4105

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Thanks you!

Sean